1. Overview
AIVI CareOS is designed for healthcare operations where privacy, security and role-based access are critical. This Privacy Policy explains how information may be collected, used, protected and shared when organizations use the platform.
Privacy Policy
This policy explains how CareOS supports responsible handling of healthcare, operational and account data across hospital, clinic and chain workflows.
Last updated: May 28, 20262. Information We Process
CareOS may process account details, staff profiles, patient demographics, appointment records, clinical notes, prescriptions, lab and pharmacy records, billing data, documents, compliance evidence, communication logs and usage analytics.
3. Patient and Clinical Information
Healthcare organizations control the patient and clinical information entered into CareOS. The organization is responsible for patient notices, consent, lawful collection, accuracy, retention and disclosure decisions.
4. How Information Is Used
Information is used to operate HMS workflows, manage users, support appointments and care journeys, generate reports, automate reminders, maintain audit trails, improve reliability, provide support and deliver AI-assisted operational insights.
5. AI Processing
AI features may analyze authorized records, notes, transactions, follow-ups, compliance tasks and operational activity to produce summaries, drafts, risk indicators and recommendations. AI outputs are assistive and should be reviewed by authorized staff.
6. Sharing and Integrations
Information may be shared with approved service providers such as cloud hosting, storage, authentication, messaging, payment, analytics, support, diagnostics or government-network integrations when configured by the customer or required to operate the service.
7. Security Measures
CareOS uses role-based access, audit-friendly workflows, secure cloud services, data segregation patterns, storage rules and administrative controls designed to protect healthcare and business information.
8. Data Retention
Retention periods depend on customer configuration, subscription terms, legal obligations and healthcare record requirements. Customers may request export or deletion support according to the applicable agreement and regulatory duties.
9. Cookies and Analytics
Public pages and product workspaces may use cookies, session tokens or analytics signals for authentication, security, performance, preferences and product improvement. Customers can configure many tracking choices during implementation.
10. User Rights
Depending on applicable law, users or patients may have rights to access, correct, export or request deletion of certain information. Requests involving patient records should usually be directed to the healthcare organization controlling the data.
11. Children and Sensitive Data
CareOS may be used by healthcare organizations that serve minors or process sensitive health information. Customers must ensure appropriate consent, guardian authorization and lawful processing where required.
12. Policy Updates
This policy may be updated as CareOS evolves, new features are launched, laws change or third-party integrations are added. Material updates will be communicated through reasonable product or business channels.
13. Contact
For privacy questions, data requests or security concerns, contact AIVI Innovation Pvt Ltd at hello@aiviinnovation.com.